Callexa Blog Articles tagged with 'Integration'

 

In our today's edition of Callexa Feedback Integration series we want to introduce the service Mailjet closer.


What is Mailjet?

Mailjet is a cloud-based service allows you to send your transactional messages as well as your marketing campaigns. Create your account in a few clicks and send your first messages in minutes! Mailjet is a powerful email service provider that ensures maximum insight and deliverability results for marketing and transactional emails. Founded in France in 2010, Mailjet serves more than 100,000 clients worldwide in 156 countries, sending close to 1 billion emails every month. The Mailjet analytics tools and intelligent APIs offer the flexibility to create, send and optimize email for all.

 

 

Created For Marketers And Developers

While marketers are accountable for the results of their email strategies, they often lack full control and need development resources to achieve their targets. Mailjet provides users with an intuitive tool to create automated email workflows. Marketers can create scenarios on their own, or ask their developers to create tighter integrations with our robust APIs.

World-Class Deliverability

Email Automation is ineffective without world-class deliverability. Our unique technology and our global deliverability team work tirelessly alongside you to make sure your automated messages land exactly where they belong: in the inbox.

 Send Automation Workflow

Being able to automatically engage with contacts at key moments is key for long lasting customer relationships. Create automatic customer-centric communications to seamlessly increase the KPIs that matter to your business.

 Optimize A/X Testing

Don't guess when you can be certain. Run an A/B test to find the best time, subject line or call-to-action to engage your customers with. Or, for more advanced senders, use our A/X testing tool to run multivariate testing to experiment with up to 10 variations.

Optimize Campaign Comparison

The success of your email program goes beyond individual campaigns. Campaign Comparison helps you build the bigger picture by grouping like email campaigns and averaging results to create benchmarks. Compare multiple benchmarks to find trends across customer demographics, send time and more.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Mailjet can be done easily. The analysis could for example be initiated after the client received the marketing Email. The data is then transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Mailjet Client data to Callexa Feedback and survey them automatically. Following the successful survey, visitor satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website.

You can find the Callexa Feedback NPS App for Zapier / Mailjet here.

 


feedback integration mailjet nps ZAPIER

In our today's edition of Callexa Feedback Integration series we want to introduce the service Megaventory closer.

What is Megaventory?

Ever looked for a solution that helps you organize your inventory and optimize sales? With Megaventory you can now achieve this. Thanks to the clean and simple interface SMBs get a reliable and easy to use solution they can acces from alomost anywhere.

 

 

Manage stock, cost and reports with only a few clicks.
No more inefficient handling of your inventory and customer orders.

All business processes under one roof
Manage everything, from Inventory, Manufacturing, E-Commerce to Sales, even through the implemented API through Megaventory.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Megaventory can be done easily. The analysis could for example be initiated once an order has been processed and delivered to the client. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.

Megaventory offers web-based inventory and order management - you can try it for free for 15 days here. (https://megaventory.com/#signupform)


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Megaventory subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / Megaventory here.
 


E-commerce feedback integration megaventory Sales zapier

In our today's edition of Callexa Feedback Integration series we want to introduce the service Bettervoice closer.

What is BetterVoice?

BetterVoice is a hosted Voice over Internet Protocol (VoIP) service. It replaces a traditional phone system by transmitting incoming and outgoing phone calls over a high-speed Internet connection. Call routing and other services are provided by a software-based virtual private branch exchange (PBX) that is hosted by BetterWorld, rather than on-site PBX hardware.

 



Dial Out from Any Number
You can make outbound calls from any of your numbers using our Mobile app or Web Dashboard.

Team Functionality
Calls can be automatically forwarded to team members when you can't answer your phone. Team members can share a voicemail inbox so calls can be responded to faster.


Full SIP Support
Want to use a soft or VoIP phone with Better Voice? Go ahead! You can easily configure SIP Extensions in your account.
 

Voicemail to Text
Voicemail transcripts save you time when relaying information to other team members and assistants. Transcripts can easily be imported into your CRM or emailed.

With Zapier, the integration of Callexa Feedback into Bettervoice can be done easily.

 

Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Bettervoice can be done easily. The analysis could for example be initiated once Customer Support has closed the voicemail request by the caller. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.

 

What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Bettervoice subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / BetterVoice here.

Please note: Not a BetterVoice customer yet? Then profit off the advantages in relation to Callexa Feedback and use the Coupon Code "ondemand" when placing your order to receive a discount of 10,- EUR for the first 2 months.

 


Bettervoice Feedback Integration PBX VOIP Zapier

 

In our today's edition of Callexa Feedback Integration series we want to introduce the service LiveAgent closer.

 



What is LiveAgent?

LiveAgent is an all-in-one help desk software. It features live chat for websites and 173 help desk features (email ticketing, call center, Facebook and Twitter support, Feedback buttons, Analytics, Tags, Knowledge base...) in one application. Support your customers on the go with our native mobile apps. Check and answer pending tickets and chats on your favorite mobile device.

Customer support champion.
Strengthen relationships with your customers. Be number one in customer service and let them spread the good word and experience about you.

Universal inbox
View and answer every Ticket from LiveAgent’s universal inbox. It’s like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions... It's all there, accessible and manageable from one place.

Responsibility
Easily manage ticket responsibilities. Change the ownership of a ticket to a different department or even an individual agent. You always know, who is responsible for solving each ticket. Never hear "I didn't know it was my responsibility" again.

Ticket/Customer insights (CRM)
See who you're communicating with. Add fields for each contact to store custom data. Add notes, see their previous tickets, integrate plugins. With LiveAgent Helpdesk Software you will always be prepared. Get to know your customers better and increase the quality of your Helpdesk.

Audit log
Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into LiveAgent can be done easily. The analysis could for example be initiated once aticket request was solved successfully. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.

What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your LiveAgent subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / LiveAgent here.
 


integration liveagent nps zapier

 

In today's article, we would like to introduce our software integration partner Zendesk.

 

 

This Help Desk Software enables customer support agents to receive, process, and respond to service requests. A great help desk is at the heart of great customer support. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind. Whatever you call it—help desk, service desk, or support desk software—it’s a means to an end. Because great customer support is not just about the tools you use. it’s about the relationships you have with your customers. And that’s what Zendesk is for—improving the relationships between businesses and their customers.

Get the right information from customers

Dynamic request forms give agents extra context, so they’re prepared to offer personalized customer support before the conversation even begins.

Never miss a deadline

With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.

Take your help desk on the go

Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.


Our Callexa Feedback Plugin for Zendesk

To survey your Zendesk clients, perform the following steps:

- Make sure flag is set to authorize the connection.
- Define the earliest and latest time ( in days ) a survey should take place after a ticket request has been solved.
- Enable automation if desired and save the settings.
- After this, you wil be forwarded to Zendesk and it will be necessary to confirm the integration by loggin in to your account.

 


feedback integration NPS zendesk