Callexa Blog Articles tagged with 'nps'

 

In our today's edition of Callexa Feedback Integration series we want to introduce the service Mailjet closer.


What is Mailjet?

Mailjet is a cloud-based service allows you to send your transactional messages as well as your marketing campaigns. Create your account in a few clicks and send your first messages in minutes! Mailjet is a powerful email service provider that ensures maximum insight and deliverability results for marketing and transactional emails. Founded in France in 2010, Mailjet serves more than 100,000 clients worldwide in 156 countries, sending close to 1 billion emails every month. The Mailjet analytics tools and intelligent APIs offer the flexibility to create, send and optimize email for all.

 

 

Created For Marketers And Developers

While marketers are accountable for the results of their email strategies, they often lack full control and need development resources to achieve their targets. Mailjet provides users with an intuitive tool to create automated email workflows. Marketers can create scenarios on their own, or ask their developers to create tighter integrations with our robust APIs.

World-Class Deliverability

Email Automation is ineffective without world-class deliverability. Our unique technology and our global deliverability team work tirelessly alongside you to make sure your automated messages land exactly where they belong: in the inbox.

 Send Automation Workflow

Being able to automatically engage with contacts at key moments is key for long lasting customer relationships. Create automatic customer-centric communications to seamlessly increase the KPIs that matter to your business.

 Optimize A/X Testing

Don't guess when you can be certain. Run an A/B test to find the best time, subject line or call-to-action to engage your customers with. Or, for more advanced senders, use our A/X testing tool to run multivariate testing to experiment with up to 10 variations.

Optimize Campaign Comparison

The success of your email program goes beyond individual campaigns. Campaign Comparison helps you build the bigger picture by grouping like email campaigns and averaging results to create benchmarks. Compare multiple benchmarks to find trends across customer demographics, send time and more.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Mailjet can be done easily. The analysis could for example be initiated after the client received the marketing Email. The data is then transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Mailjet Client data to Callexa Feedback and survey them automatically. Following the successful survey, visitor satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website.

You can find the Callexa Feedback NPS App for Zapier / Mailjet here.

 


feedback integration mailjet nps ZAPIER

 

In our today's edition of Callexa Feedback Integration series we want to introduce the service LiveAgent closer.

 



What is LiveAgent?

LiveAgent is an all-in-one help desk software. It features live chat for websites and 173 help desk features (email ticketing, call center, Facebook and Twitter support, Feedback buttons, Analytics, Tags, Knowledge base...) in one application. Support your customers on the go with our native mobile apps. Check and answer pending tickets and chats on your favorite mobile device.

Customer support champion.
Strengthen relationships with your customers. Be number one in customer service and let them spread the good word and experience about you.

Universal inbox
View and answer every Ticket from LiveAgent’s universal inbox. It’s like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions... It's all there, accessible and manageable from one place.

Responsibility
Easily manage ticket responsibilities. Change the ownership of a ticket to a different department or even an individual agent. You always know, who is responsible for solving each ticket. Never hear "I didn't know it was my responsibility" again.

Ticket/Customer insights (CRM)
See who you're communicating with. Add fields for each contact to store custom data. Add notes, see their previous tickets, integrate plugins. With LiveAgent Helpdesk Software you will always be prepared. Get to know your customers better and increase the quality of your Helpdesk.

Audit log
Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into LiveAgent can be done easily. The analysis could for example be initiated once aticket request was solved successfully. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.

What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your LiveAgent subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / LiveAgent here.
 


integration liveagent nps zapier

 


In our today's edition of Callexa Feedback Integration series we want to introduce the service Harvest closer.

What is HARVEST?

HARVEST makes time tracking easy. Your team will get up to speed fast and can track their time however they want—on their laptop, iPhone, Android, or even on the Apple Watch. Simple and quick time entry means there’s no excuse not to track, and you’ll have the data you need to bill accurately and budget wisely. HARVEST’s built-in reporting analyzes your data so you don’t have to. Set hourly and fee-based budgets to track your project’s progress. Run reports on billable and nonbillable time for specific staff, tasks, clients, and projects. You’ll have a deep understanding of your current work, and historical records to help make your next project even better.

Fast Expense Logging
Log expenses on the go. Use Harvest’s mobile apps to snap a pic of your receipts and never lose them again. Expenses can be billable or nonbillable, and automatically pulled into invoices.

Professional Invoicing
Pull your tracked time into a customized invoice and save hours of manual entry. Harvest offers flexible billing rates, automated payment reminders, and online payment to help you get paid fast.

Timesheet Approval
View and approve your teams time and expenses. Someone forget to track? Send automated reminders to people who might have let timesheets slip their mind.

 

HARVEST APP

 

Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into HARVEST can be done easily. The analysis could for example be initiated once an invoice is issued with HARVEST or after a HARVEST Project was finalized. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your HARVEST subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.

You can find the Callexa Feedback NPS App for Zapier / HARVEST here.

Please note: Closing we are happy to provide you with a coupon code for your convenience. When you  upgrade from a trial account to a paid account, you can use the code ONDEMAND to get 50 percent off the first month.

 


HARVEST NPS ZAPIER

 

In today's article, we would like to introduce our software integration partner Zendesk.

 

 

This Help Desk Software enables customer support agents to receive, process, and respond to service requests. A great help desk is at the heart of great customer support. Zendesk’s help desk software helps streamline customer support with time-saving tools like triggers and automations. And it’s intuitive, built with the experience of customer service and support desk agents in mind. Whatever you call it—help desk, service desk, or support desk software—it’s a means to an end. Because great customer support is not just about the tools you use. it’s about the relationships you have with your customers. And that’s what Zendesk is for—improving the relationships between businesses and their customers.

Get the right information from customers

Dynamic request forms give agents extra context, so they’re prepared to offer personalized customer support before the conversation even begins.

Never miss a deadline

With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.

Take your help desk on the go

Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.


Our Callexa Feedback Plugin for Zendesk

To survey your Zendesk clients, perform the following steps:

- Make sure flag is set to authorize the connection.
- Define the earliest and latest time ( in days ) a survey should take place after a ticket request has been solved.
- Enable automation if desired and save the settings.
- After this, you wil be forwarded to Zendesk and it will be necessary to confirm the integration by loggin in to your account.

 


feedback integration NPS zendesk


Our developers have implemented another update. With this post we want to introduce some new functions:

 

  1. Start a resurvey manually

    Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.

    resurvey manually

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - On the right side you can see the process.
    - Click on "Resurveying" to resurvey this customer.

    Please note: The old value will be overridden with the new survey

     
  2. Add notes

    With this function you're able to add a note

    Callexa Feedback - Add notes

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - Click on "Add Note". A textbox will appear where you can type in your notice.
    - Click on "Add" to save your note.

     
  3. Mailchimp

    Now you have the possibility to import complete segments instead of every customer individually. This gives you the advantage to create a list of customers (segments) via Mailchimp and import it into Callexa Feedback. It becomes unnecessary to delete unwanted customers manually after you have imported them into Callexa Feedback.

    Callexa Feedback - Mailchimp

    - Go to „Surveys“.
    - Add a new survey or choose an existing survey over the button „Edit“.
    - Click on "Recipients" within the survey.
    - Choose Mailchimp on the right side and choose the segment you want to import.
    - Click on "Save" to start the import.

     
  4. Graphical presentation of the evaluation history

    We have added a graphical presentation to show the history of evaluation from one customer.

    Graphical presentation of the evaluation history

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - On the right side you can see the line chart of the customer's evaluations.
     

customer features NPS survey