Analyse and measure customer sentiment. React immediately.
Customer satisfaction identifies the perception and quality of your companies relationship to its customers. Callexa helps you to measure this valuable information, makes customer needs predictable and gives you means to react accordingly. This will improve the relationship to your customers and increase the quality and number of recommendations.
Online shops, services or customer care. Your performance counts.
Callexa does the follow-up survey and gives your customers a voice.
Recognize weak spots and improve your strategy.
Solid scoring model Prevent cancellations
Track customer development Identify weak spots
Spur passive customers Reward loyal customers
« HOW DOES THAT WORK? »
Evaluate customer sentiment
Callexa uses modern 1 click surveys based on Net Promoter® Score (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate assessments than impersonal ratings. NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Our survey template is optimized for mailings and compatible with most email clients or webmail services. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Manage your survey recipients
Conduct directed customer surveys regulary or by using our API right after certain events.
For example several days after an order, a support inquiry or even a cancellation.
4 ways to connect to your customers:
Link to the survey in your newsletters or on your website.
Manage recipient lists to target a selected group of customers.
Import and export data easily with CSV files.
Use our API to connect Callexa to your CRM or Online Shop.
We provide a distributed mailing service or you can set up your own mail server to send scheduled surveys with just a few clicks.
Monitor your company scoring
Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed
about the feedback coming in and our detailed reports help you to evaluate your service.
Get realtime feedback on the impact of changes you made in your customer service. Get to know the reasons for cancellations or
returning goods. React to critism immediately and know your strengths and weaknesses.
Callexa is a brand new service. We want you to be open to suggestions, so we are too.
Try our service for free and if there is anything you need, just tell us!
« DID WE RAISE YOUR INTEREST? »
Register your free starter account today:
Convenient and mobile friendly web interface Send up to 50 surveys per month Access to all detailed reports Embed testimonials into your own website Permanently free and non-binding Immediate account activation
Callexa can be integrated with popular CRM solutions and Shop Systems. We are continuously working on more integrations. The following systems are already supported:
« Testimonials »
We already knew the Net Promoter Score from previous customer surveys.
To ensure and evaluate the quality of "infra-structure", we were
planning to carry out a customer satisfaction survey, which is simple
and which would also be done quickly. The detailed feedback from
customers regarding our software "infra-structure" could be passed on to
our development department in the form of suggestions for improvement;
also as problem cases to the support department for further treatment.
- Felix Graffenberg, CEO NETZkultur
Very sleek and good tool, we have only had the best experiences.
- Dr. Michael Streng, Managing Partner parameta
The Net Promoter Score is a central element in connection with customer feedback. Simple, neat, professional!
- Dr. Lars Wohlers, CEO KON-TIKI
We have used the Quotes of our very satisfied customers in ouruser reports.
- Stefanie Heither-Bürger, Marketing NETZkultur
50 Surveys per month
Tagging / Detailed Ratings