In our today's edition of Callexa Feedback Integration series we want to introduce the service LiveAgent closer.
What is LiveAgent?
LiveAgent is an all-in-one help desk software. It features live chat for websites and 173 help desk features (email ticketing, call center, Facebook and Twitter support, Feedback buttons, Analytics, Tags, Knowledge base...) in one application. Support your customers on the go with our native mobile apps. Check and answer pending tickets and chats on your favorite mobile device.
Customer support champion.
Strengthen relationships with your customers. Be number one in customer service and let them spread the good word and experience about you.
View and answer every Ticket from LiveAgent’s universal inbox. It’s like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions... It's all there, accessible and manageable from one place.
Easily manage ticket responsibilities. Change the ownership of a ticket to a different department or even an individual agent. You always know, who is responsible for solving each ticket. Never hear "I didn't know it was my responsibility" again.
Ticket/Customer insights (CRM)
See who you're communicating with. Add fields for each contact to store custom data. Add notes, see their previous tickets, integrate plugins. With LiveAgent Helpdesk Software you will always be prepared. Get to know your customers better and increase the quality of your Helpdesk.
Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.
Use Case Example
With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into LiveAgent can be done easily. The analysis could for example be initiated once aticket request was solved successfully. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.
What is Zapier?
With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.
With the integration via Zapier it's possible to transfer all your LiveAgent subscribers to Callexa Feedback and survey them automatically. Following the successful survey, customer satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website to convince new customers of your service.
You can find the Callexa Feedback NPS App for Zapier / LiveAgent here.