Callexa Feedback - Blog




Freshdesk


In today's article, we would like to introduce our software integration partner Freshdesk.

 

A good help desk software must primarily offer an outstanding ticket management. But there also are other tasks - managing licenses, taking care of your Knowledge Base and regular patches and software upgrades - through which you quickly get into a spiral of endless time consuming hours of administration. If this sounds familiar, you are right here.

A good ticket management in your help desk makes the difference: You either build a powerful brand-community or you are just one of many for your customers.

The cloud-based help desk software is a great relief for companies that want to use their time for more productive activities, rather than the installation, maintenance and troubleshooting of their local helpdesk solution.

Multichannel Support

Track and manage requests via email, phone, chat and social media, all in one place.

Self Service Portal

Help your customers to help themselves by setting up a knowledge base for FAQ and a community for the exchange between users.

Our Callexa Feedback Plugin for Freshdesk

To survey your Freshdesk contacts, perform the following steps:

  1. Use the API key you can find on the right side of the profile settings in your Freshdesk account.
  2. Place this key together with your Freshdesk-Subdomain in the respective fields of your Callexa Feedback accounts Integrations section.
  3. Define the earliest and latest time ( in days ) a survey should take place after a ticket has been closed.
  4. Define which ticket status should trigger a survey.
  5. Enable automation if desired and save the settings.
  6. Alternatively, you can always perform a manual import.

Click here for more information on the integration options and the customer support software Freshdesk,


MailChimp Integration


We're pleased to announce that it's now possible to integrate your MailChimp lists with Callexa Feedback. Easily survey new and existing subscribers of your lists based on the Net Promoter Score*. To setup the integration follow these steps:

 

  1. Create your free Callexa Feedback Account here.
  2. Create your first survey and adjust it to your needs by changing texts, colors and uploading your company logo or mail banner.
  3. Click on the "Recipients" button and navigate to the "Integrations > Mailchimp" tab.
  4. Enter your MailChimp API Key (get it here).
  5. Specify a delay in days a member must have been subscribed before he gets surveyed.
  6. Check "Enable Automation" to automatically add matching recipients on a daily basis.
  7. Click on "Save settings" once.
  8. Now your Mailchimp lists should be available for selection. Select at least one and save again.

 

That's it. You can setup separate surveys for each of your MailChimp lists or use one for all.

In your Callexa Account settings adjust the settings for periodical reports and notices for new replies. Reports will help you to keep track of your subscribers satisfaction over time.

The free plan includes 50 surveys per month. If that limit is reached, surveying will be stopped for the rest of the month. No hidden or unintented costs. If you need more check our paid plans or contact our customer support.


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