Callexa Feedback - Blog




Articles tagged with 'survey'

Bigcommerce Integration


 

In today's article, we would like to introduce our Software Integration Partner Bigcommerce.

 

Bigcommerce delivers a wealth of securely hosted e-commerce tools, including a shop system with over 100 unique features, product catalogs, payment gateways, email accounts, marketing tools, and in-depth reports. With the search engine optimization (SEO) of Bigcommerce your shop ranks higher in search results.


Build and design a better online store to grow your brand

BigCommerce is the leading platform for creating beautiful, intuitive ecommerce sites that enhance your brand and appeal to buyers. Increase your revenue by creating a great website using the ready-made themes or advanced customization framework.

All the shipping options you need

BigCommerce gives you the shipping options you need to improve conversion, drive customer loyalty, and streamline your processes. Everything from real-time shipping quotes to advanced shipping platforms to outsourced fulfillment services is seamlessly integrated with your online store.

Convert more requests from mobile devices

BigCommerce's mobile device conversion rate is up to 3x higher than the industry average, as BigCommerce offers responsive designs and the latest mobile sales features . The one-page checkout reduces cancellations and lets shoppers shop with PayPal, Apple Pay, and other mobile payment solutions in your e-commerce store. In fact, accepting PayPal as a means of payment can improve your checkout by up to 44%.

CRO tools and features included as well

Retailers using BigCommerce grow at almost twice the industry average, as bigcommerce offers dozens of features to optimize website conversions and turn potential buyers into customers. Get advanced CRO tools to encourage checkout and even pick up shoppers who have left your site.

The best selection of ecommerce business apps and integrations

BigCommerce is very familiar with the history of ECommerce , which is why the BigCommerce Marketplace offers not only Callexa Feedback Integration, but an industry-leading selection of third-party apps and integrations, all carefully crafted to ensure that only the best solutions are offered.

Our Callexa Feedback Plugin for BigCommerce

The Callexa Feedback Plugin enables automated customer questioning, after purchase or after a support request. For this, you need a BigCommerce account in the first step. Then you can activate our plugin via https://www.bigcommerce.com/apps/callexa-feedback/. BigCommerce automatically adds the Callexa Dashboard and you can start setting up your surveys.

 

 

 

 

 


Envoy Integration


In our today's edition of Callexa Feedback Integration series we want to introduce the service Envoy closer.


What is Envoy?

Envoy simplifies sign-in at your busy front desk: When visitors sign in on the iPad, you’re free to focus on the person rather than the paperwork. Plus, Envoy automatically prints badges and alerts employees when their guests arrive, so you’re free to do more meaningful work.

 


Make a better first impression

Using a modern sign-in solution is an unexpected way to wow visitors with a powerful, tech-forward first impression.

Streamline visitor sign-in

When you automate manual tasks like filling out legal paperwork, alerting employees or creating badges, everybody wins.

Know who's in the building

Custom visitor badges make it easy to see who’s authorized, and the real-time dashboard always shows who’s signed in.

Centralized management

Configure settings, manage devices and view sign-ins for all of your offices, from any computer.

Instant notifications

Save time with instant host notifications that alert employees when their visitors arrive on site.


Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Envoy can be done easily. The analysis could for example be initiated after the appointment. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Envoy guests to Callexa Feedback and survey them automatically. Following the successful survey, visitor satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website.

You can find the Callexa Feedback NPS App for Zapier / Envoy here.

Closing we would like to point out that you can test drive Envoy easily. For more information about the demo account or the free signup, please head over to https://envoy.com/pricing/


Datadog Integration


In our today's edition of Callexa Feedback Integration series we want to introduce the service AWeber closer.


What is Datadog?

Datadog is a SaaS-based monitoring and analytics platform for IT infrastructure, operations and development teams. It brings together data from servers, databases, applications, tools and services to present a unified view of the applications that run at scale in the cloud. See across systems, apps, and services. Datadog gathers performance data from all your application components.


 

Build real-time interactive dashboards

More than summary dashboards, Datadog offers all high-resolution metrics and events for manipulation and graphing. See graphs across sources in real-time, Slice data by host, device, or any other tag, Compute rates, ratios, averages or integrals and easily customize views.

Search and correlate metrics and events

Datadog supports full-text structured search over all the event data it integrates, allowing you to overlay metrics and events across disparate sources, see who did what, in context, zero-in on the right code changes, relevant config updates or scheduled jobs and correlate and find the root cause!

Share what you saw, write what you did

System events and metrics are only part of the story. Datadog is built to give visibility across teams. Discuss issues in-context with production data. Annotate changes and notify your team. See who responded to that alert before and remember what was done to fix it.

Get alerted on critical issues

Datadog notifies you of performance problems, whether they affect a single host or a massive cluster.

Use Case Example

With Zapier, the integration of Callexa Feedback Customer Satisfaction Analysis into Datadog can be done easily. The analysis could for example be initiated after any chosen event. The data is transfered to the respective campaign in Callexa Feedback and the client receives the survey according to the campaign settings.


What is Zapier?

With Zapier you can create custom integrations, automate tasks between hundreds of web applications and connect apps to safely move data from A to B. Zapier makes software integration easy. For everyone. With Zapier you can connect your application or software with hundreds of different web services in just a few minutes.

With the integration via Zapier it's possible to transfer all your Datadog Client data to Callexa Feedback and survey them automatically. Following the successful survey, visitor satisfaction is determined and evaluated with the help of NPS. After the customer has given his feedback you can publish it quickly and easily on your website.

You can find the Callexa Feedback NPS App for Zapier / Datadog here.

 


Callexa Feedback - New features in May



Our developers have implemented another update. With this post we want to introduce some new functions:

 

  1. Start a resurvey manually

    Sometimes customers don't understand the scale of NPS and give you a wrong evaluation. To give your customer the opportunity to correct this we have integrated a function to resurvey the customer.

    resurvey manually

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - On the right side you can see the process.
    - Click on "Resurveying" to resurvey this customer.

    Please note: The old value will be overridden with the new survey

     
  2. Add notes

    With this function you're able to add a note

    Callexa Feedback - Add notes

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - Click on "Add Note". A textbox will appear where you can type in your notice.
    - Click on "Add" to save your note.

     
  3. Mailchimp

    Now you have the possibility to import complete segments instead of every customer individually. This gives you the advantage to create a list of customers (segments) via Mailchimp and import it into Callexa Feedback. It becomes unnecessary to delete unwanted customers manually after you have imported them into Callexa Feedback.

    Callexa Feedback - Mailchimp

    - Go to „Surveys“.
    - Add a new survey or choose an existing survey over the button „Edit“.
    - Click on "Recipients" within the survey.
    - Choose Mailchimp on the right side and choose the segment you want to import.
    - Click on "Save" to start the import.

     
  4. Graphical presentation of the evaluation history

    We have added a graphical presentation to show the history of evaluation from one customer.

    Graphical presentation of the evaluation history

    - Go to "Replies".
    - Search for the answer of the customer and click on it.
    - On the right side you can see the line chart of the customer's evaluations.
     

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